Refund policy

Returns

We accept return requests within 30 days of delivery. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

To start a return, email GoodMilesPetCompany@proton.me with your order number and the item you want to return. Please wait for return instructions before sending anything back.

Damaged or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos so we can review the issue and make it right.

Return shipping

Customers are responsible for return shipping when an unwanted item is returned. If we sent the wrong item or the item arrived damaged or defective, we will cover reasonable return shipping or provide another appropriate resolution.

Non-returnable items

For health and hygiene reasons, used pet products cannot be returned. Gift cards and items marked final sale are also non-returnable.

Refunds

After we receive and inspect an approved return, we will notify you of the decision. Approved refunds are sent to the original payment method. Your bank or card provider may need additional time to post the refund.

Cancellations

We will try to cancel an order if you contact us before fulfillment begins. Once an order has entered fulfillment, it may need to be handled as a return after delivery.